Veteran Services
Pensacola State College has served veterans and their families since 1948. The Veteran Services Office (VSO), located in Building 6 on the Pensacola Campus, assists students with Department of Veteran Affairs (DVA) and the college VSO procedures. Veteran Services is part of the Student Financial Services Division of the College. The VSO assists a student with his or her DVA education claims and is responsible for meeting all institutional reporting requirements mandated by DVA regulations. A student using Veteran Benefits is required to follow both the academic policies and procedures for obtaining a degree or certificate at Pensacola State College and adhere to DVA policies and procedures. DVA determines the education benefits and amount to be paid to the eligible student. Both the College and the student must abide by DVA regulations. The College VSO is a service of Pensacola State College and not an affiliate of the United States Department of Veterans Affairs (DVA). Information for students receiving DVA benefits is found in this College Catalog and on the website at www.pensacolastate.edu/current-students/student-services/veterans/. Resources are also available in the VSO. Pensacola State College VSO is committed to providing resources online for students, limited and protected by concerns for privacy and security. A student should frequently consult the DVA website at www.va.gov for updates.
GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government website at www.benefits.va.gov/gibill.
Advanced Payment (Chapter 30, 35, and 1606 only)
A new student or one who has not received VA education benefits from any school within 30 days of the start of the term may apply for a one month of advance payment of his or her eligible education benefit. The properly completed application and certified documentation must be received by the DVA Regional Office no earlier than 120 days and no later than 30 days before the first day of class. A student should allow an average of four to six weeks after the VSO submits enrollment certification for receipt of his or her first direct deposit of DVA education benefits. Visit pensacolastate.edu/current-students/student-services/veterans for more current information.
Application
A student anticipating the use of DVA education benefits for enrollment at Pensacola State College must submit his or her applications using the following website: www.va.gov/education/how-to-apply/.
Any student who has previously attended training or education after high school (including military education/training) is required by the DVA to have his or her training evaluated for applicable credit to programs of study, regardless of whether or not DVA assistance was previously received. The credit evaluation is processed by the Registrar’s Office. Credits may then be applied toward the student’s degree program at Pensacola State College. A copy of all DD-214’s or Military Training Transcripts (Joint Services Transcript for Army, Navy and Marines; CCAF for Air Force) and official school transcripts must be submitted to the Admissions and Records Office at the College for their military/educational training evaluation. The Pensacola State College VA Certification Request is available via the student Workday account and must be accurately completed and submitted each term in order to receive DVA benefits.
Certificate of Eligibility
Upon favorable review of a benefits application, the DVA will issue a Certificate of Eligibility directly to the student. The student MUST then submit a copy of the Certificate to the VSO.
Attendance Requirements
A VA student may be withdrawn by his or her instructors when absences are excessive, as defined under the Attendance Policy described in this College Catalog. A student must verify his or her attendance on the last day of the month to initiate the release of the monthly benefit check if using CH 30 or 1606 education benefits. To verify attendance, please use the Web Automated Verification of Enrollment (WAVE) at www.gibill.va.gov/wave/index.do or the toll-free Interactive Voice Response (IVR) telephone line at (877) 823-2378.
Calculation of Pay Rate
Pay rate classifications are set by DVA for all GI Bill® chapters. The rate calculation is based on the combination of credits enrolled and the length of the session in days of instruction. Pensacola State College has three terms - fall, spring, and summer. Each term has four sessions, A, B, C, and D. The sessions have varied lengths. It is important to remember that term and session have different meanings and measurements. A student enrolled in 12 credit hours for Fall term, all in the A session, is FULL TIME for the term. Enrollment in two or more different sessions during the term could result in changes in the calculation of the rate of pay over the term. A student should go to www.vets.gov/gi-bill-comparison-tool- for pay rate information.
Certification
All enrolled VA students should submit a VA Certification Request via Workday upon completion of registration if they wish to claim DVA benefits for the upcoming term. IMPORTANT: Students should complete their registration and the necessary steps for certification as early as possible to ensure quick processing and DVA payment.
Communications
Official communications between Pensacola State College and a student is through PirateMail. It is the student’s responsibility to regularly monitor this account. A student should submit correspondence to the VSO using veterans@pensacolastate.edu. The student’s name, Pensacola State College Student ID number, and chapter of VA benefits should always be included.
Cooperative (CO-OP) Training
Co-op training is approved for DVA benefits if the course is required in a student’s program and meets DVA regulations for certification purposes. If the co-op course is verifiable and the student would like to receive DVA benefits, the Statement of Election form must be completed before the co-op course can be certified to the DVA. Contact the VSO to ensure the course is certifiable and to obtain the necessary paperwork.
Courses for Which the VA Will Not Pay
Any course that cannot be applied toward fulfilling graduation requirements in a student’s DVA approved degree program at Pensacola State College cannot be certified to the DVA for benefit payments. The following list reflects other types of non-pay courses, but is not all inclusive.
1. Repeated courses which have been successfully completed with a grade of D or better, unless the course is being repeated in accordance with the Gordon Rule or Pensacola State College graduation requirements. This includes courses transferred in whether DVA benefits were received or not.
2. Courses not listed under a student’s DVA approved degree program; unless the course is a pre-requisite or co-requisite listed under the course descriptions, or a course substitution, processed and approved before the term begins. A student should follow the Pensacola State College program verified as the one under which the student plans to graduate.
3. Courses offered as open entry/open exit.
4. Courses considered excessive electives. This includes credit received for prior training that will count toward an elective requirement whether DVA benefits were received or not.
5. Remedial courses which are not required by placement test scores or under Florida state laws.
6. Courses taken to fulfill requirements at another institution unless an approved transient authorization is received.
7. Courses taken as audit, non-credit, CLEP, or exemption.
8. Any course in which a student’s final permanent grade is non-punitive in nature, for example a W grade, unless DVA finds the student received the grade due to mitigating circumstances. See Grades Table.
9. Courses offered as independent study in a certificate program.
Deferment
Florida law provides for deferment of tuition and fees (not including books) for a student receiving DVA benefits. The deferment is a legal promissory note between Pensacola State College and the student; therefore, the student is responsible for making full payment by the due date. All costs of collection including reasonable attorney fees will be the responsibility of the student. This is a manual process that will be completed for all students using VA educational benefits with the College upon receipt of the VA Certification Request in Workday. Consult with the VSO staff for complete eligibility requirements and proper ID documents.
In accordance with Title 38 US Code Section 3679 subsection (e), Pensacola State College adopted the following additional provisions for any students using U.S. Department of Veterans Affairs (VA) Post 9/11 G.I. Bill® (Ch. 33), Dependent’s Education Assistance (DEA) (Ch. 35), or Vocational Rehabilitation & Employment (Ch. 31) benefits, while payment to the institution or student is pending from the VA. This school will not:
• Prevent the student's enrollment;
• Assess a late penalty fee to the student;
• Require the student to secure alternative or additional funding;
• Deny the student access to any resources (access to classes, libraries, or other institutional facilities) available to other students who have satisfied their tuition and fee bills to the institution.
However, to qualify for this provision, such students will be required to provide the VSO with a copy of his/her VA Certification of Eligibility (COE) - A Certificate of Eligibility can also include a Statement of Benefits obtained from the U.S. Department of Veteran Affairs' (VA) website; eBenefits; or a purchase order, for Chapter 31 authorization purposes.
Dual Degree
DVA allows a student to concurrently pursue two degree programs. A student must first receive approval from Pensacola State College Registrar. Then a student must request approval through Pensacola State College VSO. The dual degree request should be submitted sixty business days prior to the start of the term dual degree enrollment is desired. If a student changes one of the dual degree programs after approval, the approval is then voided. If a student submits a certification request with other than one of the approved dual programs, that certification will not be processed. Careful review of the dual request form should be done prior to submitting the request located at www.pensacolastate.edu/current-students/student-services/veterans/.
DVA Resources
Pensacola State College VSO does NOT have access to a student’s DVA pay information; therefore, a student should consult the DVA’s websites: www.ebenefits.va.gov and www.benefits.va.gov/gibill/ to check on education benefits and payments. Specific questions regarding a student’s education benefits and payments should be addressed directly to the DVA using the “Ask a Question” feature at the following address: gibill.custhelp.com/app/utils/login_form/redirect/ask or by calling (888) 442-4551.
DVA Veteran Readiness & Employment
A student approved for DVA Veteran Readiness & Employment (Chapter 31) (Formerly known as Vocational Rehabilitation and Employment) is eligible to charge tuition, fees, books, and supplies as approved by his or her DVA case manager and as allowed by DVA regulations. The College VSO must receive an authorized DVA purchase order from the case manager before charges can be made. Please allow at least five (5) business days for changes to be made. For additional information email veterans@pensacolastate.edu.
Educational Objective
In order to receive DVA Educational Assistance, a student must be pursuing an approved BAS, BSN, AA, AS, ATD, or certificate at Pensacola State College. A student must follow the College Catalog for the academic year the student began the program, unless the student takes longer than five years to complete the program. Please see the Catalog Year Policy for complete details. Transient students must contact the VSO staff for additional requirements.
NOTE: DVA will not pay educational benefits for pursuit of a second AA degree if the student has already earned an AA degree issued by the state of Florida.
Graduating Term
A VA student under Chapters 30, 33, 35, or 1606, may register in any college credit course, not part of their degree program, to achieve up to full-time enrollment during his or her graduation term. This exception is once per program.
Name / Address / Program Changes
A student is to notify VSO and the Admissions Office of change of name, address, or degree program. These changes can affect receipt of DVA education benefits.
Non-College Degree (NCD) Programs
DVA sets specific standards for NCD programs. Based on the instruction/lab mix of the course, DVA designates the number of contact hours needed to qualify for full-time training rate. A student enrolled in Adult Basic Education (ABE) program is required by DVA to provide monthly Attendance Sheets for EACH course enrolled. Attendance Sheets for the previous month must be received by Pensacola State College’s VSO by the fifth business day of the next month. If the Attendance Sheets are not received by the deadline, the student will not be certified for payment until after the end of the term and all completed Attendance Sheets are received. Additional information will be provided to each student in an NCD program. Students in ABE may have his or her benefits terminated for excessive absences.
Processing Time
New applications, program changes, and certification requests should allow a minimum of two weeks for the VSO to audit and submit to the DVA. Certifications are processed in date-received sequence.
College Financing Plan
The Veteran Financial Aid College Financing Plan, automatically sent to veterans who apply to this College, is a consumer tool used to notify students of their potential financial aid package. Designed to simplify the information that prospective students receive about costs and financial aid, it is used to help a veteran make informed decisions about where to attend school.
Repeating Courses
A student may repeat a course in which an F or a non-passing grade is received. The DVA will not pay for successfully completed courses unless a student is repeating a D grade in accordance with the Gordon Rule or Pensacola State graduation requirements.
Reporting Requirements
It is the responsibility of a VA student to keep the VSO informed of all changes in their enrollment status by adhering to the following:
1. After registering for classes, a student should go to Workday, click on Degree Audit. Any course indicated as the following credits are not used in this program may not count toward enrollment for calculation of benefits. The VSO can help determine which courses are eligible for benefits. Submit an email to veterans@pensacolastate.edu with the student's name, Student ID number, chapter of VA benefits, and a statement confirming completion of registration.
2. A student under Chapters 30, 35, (clock hour programs only) and 1606 must certify their enrollment each month. Verification of attendance should be done on the last day of the month to initiate the release of the monthly benefits check. CH 30, 1606, and 1607 should use the Web Automated Verification of Enrollment (WAVE) at www.gibill.va.gov/wave or the toll free Interactive Voice Response (IVR) telephone line at (877) 823-2378 to verify enrollment. CH 35 students must call (888) 442-4551.
3. A student must e-mail veterans@pensacolastate.edu with his or her name, Student ID number, and chapter of VA benefits to report any changes in school enrollment or attendance.
Tutorial Assistance
A DVA student enrolled in at least half-time status in a post-secondary program has potential entitlement to DVA tutorial assistance. Contact VSO for additional information and proper forms. Veterans under Chapter 31 should contact their DVA vocational rehabilitation counselor.
Unsatisfactory Progress
When a student fails to meet Pensacola State College standards of academic progress, the VSO is required to advise the DVA. A student must obtain a Pensacola State College Veteran Services Office Unsatisfactory Academic Progress Form and make an appointment with an academic advisor to have the form completed. When completed, the form must state the reason for the unsatisfactory academic progress and steps a student should take to regain satisfactory academic progress. The completed form must be returned to the VSO in order to be certified for DVA benefits. If the student is on academic probation or suspension for two consecutive terms, his or her DVA benefits can be suspended for unsatisfactory academic progress. See Standards of Academic Progress.
Work-Study
A DVA student enrolled a minimum of three-quarter time may apply for the DVA Work-Study Program. The qualified and selected student is paid minimum wage (Florida or federal, whichever is higher) by the Department of Veteran Affairs. Work-Study pay is tax exempt and students may work a maximum of 425 hours over a fall or spring term and 325 hours over the summer term. For additional information, please contact veterans@pensacolastate.edu.
Military Credit
Active duty service members and retired military personnel may request a review of military experiences for possible credit. For detailed information and guidance, please see the Non-Traditional Credit (External Credit).