Student Advocate/Student Ombudsman
Reflecting Florida Statute 1006.51, K-20 Education Code, Pensacola State College has created a Student Advocate/Student Ombudsman, who is accountable to the Vice President, Student Affairs.
A student pursuing either a non-academic or academic complaint/grievance may utilize Pensacola State College’s Student Advocate/Student Ombudsman at no cost or obligation. The use of the services of the Student Advocate/Student Ombudsman is to be determined by the student.
The Coordinator of Student Activities and Leadership Development on each campus shall serve as the Student Advocate/Student Ombudsman for his or her respective campus. The Pensacola campus Student Advocate/Ombudman shall serve in this capacity for the South Santa Rosa Center, Century Center, Downtown Center, and for eLearning students. The Student Advocate/Ombudsman can assist with the following:
- Guidance and advice regarding the informal and formal processes associated with complaints and grievances including academic and non-academic issues.
- Assistance in seeking a mutually agreeable resolution of the complaint.
- Assistance throughout the informal and formal processes associated with complaints and grievances.
- Comprehension of existing policies and procedures of the College.
- Serving as an advisor to the student during academic and non-academic appeal or hearing procedures.
- Referring the student to the Associate Vice President, Institutional Diversity for guidance and assistance if the academic or non-academic complaint relates to alleged discrimination and harassment issues.